Smarter Guest Communication, Built Right In
Built-in Guest Messaging helps teams respond faster, stay organized, and deliver a more consistent guest experience—before, during, and after every stay.
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Guests can now text directly with your team, while staff manage conversations alongside housekeeping, maintenance, and internal messages—all in one centralized Messaging Center.
Automated and Manual messaging for confirmations, arrivals, and follow-ups.
Improved message organization across guest services, housekeeping, and maintenance.
Clear Visibility and reporting to ensure no message is missed.
Self Check-In continues to be one of the most impactful ways to reduce front desk traffic and streamline arrivals—and this year, it got even better. With the addition of online payments and digital signature capture, guests can now complete the entire check-in process from their own device, before they ever step on property.
The result is a faster arrival experience for guests and a smoother, more predictable workflow for staff.
Integrated Online Payments
Guests can now securely pay their balance during self check-in, eliminating payment delays at the front desk and helping ensure balances are settled before arrival. This not only saves time for staff, but also reduces congestion during peak check-in windows.
Digital Signature Capture
Guests can review hotel policies and complete registration with a digital signature directly from their phone or computer. This enables a fully contactless check-in experience while still ensuring policies are acknowledged and on file.
These enhancements turn Self Check-In into a complete, end-to-end experience. Guests arrive informed, paid, and checked in, while staff spend less time on transactions and paperwork.
Self Check-In works around your operations—not the other way around. Control when guests can check in or out, require payment before completion, and customize policies and messaging to fit your property’s needs.
New inventory, rate, and dashboard tools make it easier to manage complex setups while capturing every bookable night. Designed for flexible layouts and revenue-focused teams, these enhancements reduce friction across availability, pricing, and visibility.
Together, these updates give teams better control, clearer visibility, and more flexibility—helping maximize inventory usage and revenue without increasing operational complexity.
New enterprise-level enhancements give owners and multi-property groups clearer visibility and stronger control across their entire portfolio. Designed specifically for enterprise customers, these updates make it easier to manage at both the brand and property level—without losing operational detail.
These enhancements give leadership teams a true portfolio-level view of performance—helping owners and managers quickly understand how properties are performing collectively and individually. By centralizing visibility and controls, enterprise users can make faster decisions, maintain brand consistency, and manage growth more effectively.