OpenHotel, a pioneer in hotel technology solutions for over two decades, has unveiled a complete...
Smarter Guest Communication, Built Right In
Built-in Guest Messaging helps teams respond faster, stay organized, and deliver a more consistent guest experience—before, during, and after every stay.
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Enhanced Guest Messaging and Messaging Center updates give teams a faster, more organized way to communicate with guests before arrival, during their stay, and after departure. With built-in SMS messaging, real-time inbox visibility, and improved message routing across departments, staff can respond quickly, reduce missed communications, and deliver a more consistent guest experience at every touchpoint.
Guests can now text directly with your team, while staff manage conversations alongside housekeeping, maintenance, and internal messages—all in one centralized Messaging Center.
Real-time SMS Conversations with guests in a centralized inbox.
Automated and Manual messaging for confirmations, arrivals, and follow-ups.
Improved message organization across guest services, housekeeping, and maintenance.
Clear Visibility and reporting to ensure no message is missed.
Learn more with these short videos:
Self Check-In, Reimagined for 2025
Self Check-In continues to be one of the most impactful ways to reduce front desk traffic and streamline arrivals—and this year, it got even better. With the addition of online payments and digital signature capture, guests can now complete the entire check-in process from their own device, before they ever step on property.
The result is a faster arrival experience for guests and a smoother, more predictable workflow for staff.
What’s New
Integrated Online Payments
Guests can now securely pay their balance during self check-in, eliminating payment delays at the front desk and helping ensure balances are settled before arrival. This not only saves time for staff, but also reduces congestion during peak check-in windows.
Digital Signature Capture
Guests can review hotel policies and complete registration with a digital signature directly from their phone or computer. This enables a fully contactless check-in experience while still ensuring policies are acknowledged and on file.
Why It Works
These enhancements turn Self Check-In into a complete, end-to-end experience. Guests arrive informed, paid, and checked in, while staff spend less time on transactions and paperwork.
Built for Flexibility
Self Check-In works around your operations—not the other way around. Control when guests can check in or out, require payment before completion, and customize policies and messaging to fit your property’s needs.
Stronger Inventory & Revenue Control
New inventory, rate, and dashboard tools make it easier to manage complex setups while capturing every bookable night. Designed for flexible layouts and revenue-focused teams, these enhancements reduce friction across availability, pricing, and visibility.
What’s New
- Linked Units support flexible configurations—such as selling a three-bedroom unit as multiple layouts—while keeping availability accurate across the booking engine and Airbnb-direct reservations.
- Consecutive Availability allows the booking engine to recognize valid availability even when nights aren’t consecutive within a single unit, reducing blocked bookings and supporting split reservations.
- Rate Calendar Enhancements add a Restrictions column for quick, per-day control of LOS (Length of Stay), CTA (Closed to Arrival), and ADV (Advance Booking) rules directly from the calendar.
- Dashboard Enhancements improve visibility with highlighted weekends and new display options, making it easier to spot trends and make faster pricing decisions.
Why It Works
Together, these updates give teams better control, clearer visibility, and more flexibility—helping maximize inventory usage and revenue without increasing operational complexity.
Custom Views for Owners & Enterprises
New enterprise-level enhancements give owners and multi-property groups clearer visibility and stronger control across their entire portfolio. Designed specifically for enterprise customers, these updates make it easier to manage at both the brand and property level—without losing operational detail.
What’s New
- Expanded Dashboard Customization allows owners and managers to view performance across all properties in one place, with the ability to drill down into individual locations when needed.
- Enterprise-Level Discounts and Controls can now be managed centrally and pushed across all properties within a group, ensuring consistency while reducing manual setup at each location.
- Enhanced Reservation Summaries provide a clearer, top-down view of bookings, revenue, and activity across the entire portfolio.
Why It Matters
These enhancements give leadership teams a true portfolio-level view of performance—helping owners and managers quickly understand how properties are performing collectively and individually. By centralizing visibility and controls, enterprise users can make faster decisions, maintain brand consistency, and manage growth more effectively.